Refundpolicy

01Failed renders

If a job fails, the credits held for it are released automatically. You do not need to ask.

02Rejected content

If the model provider or our own checks reject your content, nothing is charged and the job shows the reason.

03Partial failures

If one step of a multi-step job fails, such as an enhancement after the render, only that step is released. The part that was delivered is charged.

04Uncertain results

If the model provider's result is uncertain, the job shows that it is being confirmed, and we check before charging or releasing. You are never charged twice for the same job.

05When a result goes wrong

We give credits back on evidence, not on taste. Credits go back to the account the render was paid from, never more than it was charged, and never as cash. We do not refund a render because it looks different from what you imagined.

• A broken file (missing, will not play, or black or frozen for more than half of its length): we check the file when you report it and return all of its credits automatically.
• A result short of what you paid for (more than 0.5 seconds shorter, a lower resolution, a different shape, or no sound when you paid for sound): we check it the same way and return all of its credits automatically.
• A charge that looks wrong: a person checks it against our records and returns the difference.
• A setting you chose that was clearly not followed (such as silent, no subtitles, no text on screen or a fixed camera): a person compares your request with the result and returns half of its credits, once per render.
• A result you simply like less than you hoped (style, look, the model's usual quirks): not refunded. You can make another take, charged as quoted.
• Automatic refunds are limited to 10, and to 1,000 credits, per account in 30 days; beyond that, or when our check cannot run, a person decides. If most of an account's reports turn out to have nothing wrong, its reports go to a person.

06Unused top-up credits

Unused top-up credits can be refunded on request within 12 months of purchase, to the original payment method, less payment fees we cannot recover. Promotional and bonus credits are not refundable.

Free trial credits, when we offer them, are free: they cannot be exchanged for money and expire 14 days after you take them.

07Memberships

Memberships renew every month until you cancel. Cancelling stops the next renewal; the benefits and membership credits of the month already paid last until that month ends. An upgrade applies at once: the difference for the rest of the billing month is charged immediately and comes back as membership credits. A downgrade takes effect at the next renewal.

If a renewal payment cannot be collected, the membership ends when the paid month does, and the account continues on pay as you go. If a membership payment is refunded, the membership credits it added are taken back in proportion to the amount refunded, up to the credits not yet used. Top-up credits are never affected by a cancellation, a failed renewal or a refund.

08Disputes and chargebacks

Please contact us first at support@pershot.app; we can usually fix a problem faster than a chargeback. While a chargeback is reviewed, the account may be paused.

09How to ask

Write to support@pershot.app from your account email with the order or job ID. We will reply by email.